The Journey to Hair…
Our hair products are simply the best in the world, made especially for you. Our dedication to quality and client is what sets WHITE CLIFFS apart from the competition, anywhere, and has created its reputation as the world’s premiere hair replacement brand. Our Journey to Hair columns and stories highlight the simple, enjoyable path and procedures that one goes through in getting their beloved hair back from WHITE CLIFFS.
Marvin was a man who had enough of looking older than he was and being without a full head of hair. Young and full of energy Marvin wanted to live life with his hair- as opposed to exist without it. After careful research I found out that getting your hair back was easier that I had imagined and that the technology is so incredible that it is possible to get very close to my natural hair… much closer that I thought possible. The whole hair replacement process has moved away from ridiculous toupees and wigs to WHITE CLIFFS hair systems that have a totally natural hairlines, are breathable, which you can style anyway you like (use gel, hair spray, back comb). cannot be detected, that you sleep and live life in to the fullest… swim shower, tennis, even motorbike.
The First Step…
My first step was to go and have a free consultation. I must say that I was scared in case anyone I knew saw me going to a hair replacement company. But, not to worry, as WHITE CLIFFS have all of their locations in non descript buildings with no signs--so it looks like I am going to my office or dentist. Once inside, I felt very relaxed in a very pleasant environment, offered tea, and was soon welcomed into my own private room by a consultant (not a sales person). I was very impressed, as on the walls were the company’s Mission and Vision statements for all to read--so I had an idea of who I was dealing with and their beliefs. This is important to me.
The Consultation…
My consultant, Andrew, started off by listening to me, learning about me and my history, my thoughts, and what I thought they could do for me--taking an interest in me and my situation with hairloss. He asked some excellent questions, and explained what they (WHITE CLIFFS) offered for my unique situation.
I asked to see samples and how the process worked. Finally, I had a lot of information (more than I could imagine) and said that I wanted to think about all of this. Without hesitation or pressure, Andrew said that is the best thing to do and suggested some reading on their weblog as well as handed me their brochure.
After about a week and further research, I called Andrew just to talk and ask more questions. Not once did I feel like I was getting sales pressure--only genuine concern and the encouragement to do research to make things better. This is why I ultimately chose WHITE CLIFFS : genuine concern for me and my needs, not my money,
The Next Step…
After about seven days, I finally decided to move ahead and do it! Either I was going to exist with no hair and be miserable, or I was going to try this one shot to live life as I had most of my life: with hair.
I called Andrew and booked in for a design, and he advised me to bring in my half deposit (as once the order is sent in materials, including custom hair, are procured by WHITE CLIFFS and production started right away) and any pictures of myself or what my dream hair would look like.
The Design…
My design was a nervous, yet exciting, experience. The first thing that was done was that I was given a WHITE CLIFFS Promise Warranty--a goodwill gesture from WHITE CLIFFS that really put me at ease. I was given my own private room where my personal designer Mikele from Italy worked with me to select every facet of my hair including its length, various densities, growth pattern, and colour; and then a mould was taken of my scalp where my balding area is. Overall, the design was a pleasant experience that took about an hour, but WHITE CLIFFS let you take as long as you like. At the end of the design, Mikele reviewed everything with me patiently to make sure we had designed my dream hair correctly. We had! The wait for my new hair would be about 6-8 weeks as WHITE CLIFFS custom-make everything for me.
Then the order was sent for production within a few minutes of my completed design. I was informed that as soon as my completed system comes in, I would be called to book a pre-fitting.
It Has Arrived...
Just as promised, 6 weeks after my design, I received my phone call to come in for my Pre-Fitting Appointment (PFA), which is where both WHITE CLIFFS and myself carefully examine my hair system to make sure it fits, is correct in every way according to my order, and to carry out any small "tweaks". As explained during my consultation and design, WHITE CLIFFS' hair systems are bespoke/totally customised products that require great accuracy. Hence, this procedure, exclusive to WHITE CLIFFS, has been created to ensure the quality and fit are of the highest standard; and to fine tune the system to me. The whole process lasted only 30 minutes, was enjoyable, and allowed me a first glimpse of my hair system--which, by the way, looked fantastic. I was amazed to see how much "hair" changed me (my appearance and face), and could not wait for my fitting in 4 days!
The Fitting...
I must say that I was both very excited and also nervous about my fitting, as many questions were in my head about how I would look, what friends would think, would it look fake?, etc.
I was taken to my private salon room and introduced to my personal stylist Sarah, who told me she had 10 years styling and cutting experience. She explained to me how the fitting procedure works and then showed me my system, let me check it, and then asked if I approve of it. To me, it looked great. So, I gave her permission to shave off the bald area on my head and start the procedure. I gave Sarah pictures of what I wanted my hair to look like, and we started my fitting. Over the next 2 hours, Sarah very carefully cut my system hair to the exact length I wanted, inch by inch, and my style. We talked and I drank teas and coffees, and slowly my hair took shape--I began to see a face I had not seen for years. I must say, it was at first quite a shock--who would think hair (or a lack of it) could change your face so much! I suddenly started to remember a look and face I had not seen for ages--it was quite emotional, really. Above all, it was incredible and at the end of the process I could not believe I had my hair back! And no one could tell it was not mine. I ran my fingers through it, changed my parting a few times, and had to take the hand mirror off of Sarah to see my side view in the big styling mirror. Honestly, I can't think of a happier feeling in a long time. I got my hair back!
In a sort of happy cloud, I was asked if everything was to my satisfaction--all I could say was YES!!!! Sarah kindly took the time to explain how to care for my system, wash and clean it, touch up the glue on the front, and about booking my re-visits for cleaning and re-attaching (called a re-groom). I was given a small kit to look after my new hair--and that was it. Just before I left the office, I then booked in my complimentory re-groom for a few weeks later, and then paid my balance. I must admit that all I could think about was how wonderful it was to have my pride and joy hair back, how enjoyable the process was, and how kind, helpful, and professional WHITE CLIFFS was to me through my entire journey to hair.
Thank you WHITE CLIFFS.
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